Warranty

What to Confirm Before Payment

• The warranty provider and the date coverage starts.
• The coverage duration for each GOLFJOY and partner-supplied item.
• Covered parts, labor, shipping and on-site service, if any.
• Exclusions, claim steps and the remedy available for a covered fault.

GOLFJOY Hardware

The written product coverage determines whether a manufacturing defect qualifies for diagnosis, repair, replacement or another remedy. Keep the order confirmation and serial number because support uses them to verify the item and coverage period.

Partner Components

Projectors, computers, screens, enclosures, mounts, turf and other partner components can carry separate manufacturer or supplier warranties. Your itemized order should identify who provides the coverage. GOLFJOY can help coordinate a claim, but we will not describe partner coverage as a GOLFJOY hardware warranty.

Common Exclusions to Review

• Impact, liquid, misuse, improper mounting or operation outside the published environment.
• Unauthorized disassembly, modification or repair.
• Normal wear, consumable items and cosmetic damage that does not affect operation.
• Site, network, computer or third-party software issues outside the covered product.

How to Request Warranty Support

• Email business@golfjoy.com with your order number, a description of the fault, and photos or a short video if you can.
• Support verifies the product, serial number, seller and written coverage before authorizing service.
• Remote diagnosis may resolve configuration, calibration, network or software issues without shipping the unit.
• If service is authorized, the response states the remedy, shipping responsibility and next steps.

Arrived Damaged or Not Working

Contact us promptly, keep the packaging and do not install or return the item until support gives instructions. The seller will determine whether the issue follows the delivery claim, return or warranty process stated for the order.