Policies
Returns & Refunds
Return terms vary by product, configuration, seller and delivery method. The exact terms for your order must be clear before you pay.
Last updated September 2, 2026 · business@golfjoy.com
Order-specific terms apply
We do not publish one return window or one restocking rule across every product and project. Review the written return terms shown for your item at checkout or in your quote. If they are missing or unclear, stop before payment and ask us to confirm them.
What to Confirm Before Payment
Your checkout, order confirmation or written quote should identify the seller and state whether the item is returnable, the return window, the required condition, any restocking or processing charge, who pays return freight and when a refund is issued.
These details can differ between launch monitors, software, partner components, freight items, configured rooms and installed commercial projects.
Standard Hardware and Accessories
- Keep the product, accessories, manuals and original packaging until you are satisfied that the order is correct.
- Do not send an item back without a return authorization and the correct return address.
- Opening, activating, installing or using an item can affect eligibility. Check the written item terms before doing so.
Freight, Configured Rooms and Installed Projects
Complete simulator packages, screens, enclosures, computers, projectors and installed commercial systems can involve several suppliers and freight carriers. Custom, installed or made-to-order items may have limited or no return eligibility.
Your written proposal must identify any non-returnable items, de-installation responsibility, return freight, inspection requirements and supplier charges before you approve payment.
Damaged, Incorrect or Defective Deliveries
Inspect the shipment when it arrives. Note visible freight damage before signing when possible, keep the packaging and contact business@golfjoy.com within 72 hours of delivery with your order number, photos and a description of the issue.
The seller will review whether the order qualifies for repair, replacement, refund or a carrier claim under the written terms that apply to the item. Do not arrange return freight until you receive instructions.
Software and Subscriptions
Digital licenses and subscriptions can have different cancellation and refund rules after a license is issued, activated or used. Review the plan term, renewal method and refund eligibility shown for the software before payment.
How to Request a Return or Refund Review
- Email business@golfjoy.com with your order number, the item involved and the reason for the request.
- Include photos or a short video when the item is damaged, incorrect or not working as expected.
- Wait for written eligibility, shipping and inspection instructions before sending anything.
- The response will state the next step and any cost that applies before the item moves.
Questions about a specific situation? Email business@golfjoy.com. Our Irvine support team will follow up.
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Confirm the Return Terms Before You Order.
Return eligibility can vary by product, seller, configuration and freight method. Ask us to confirm the written terms for your order.
Delivery, return, warranty and financing terms are confirmed before payment. Shipping · Returns · Warranty · Purchase Terms