Policies
Shipping & Delivery
Delivery depends on the item, destination, stock and installation scope. Your checkout or written quote confirms the method, cost and current timeline.
Last updated September 2, 2026 · business@golfjoy.com
No universal shipping promise
A portable sensor, a palletized simulator room and a professionally installed project do not ship the same way. We do not promise one shipping price or one delivery window across the catalog.
What Your Order Should State
Before payment, review the ship-to destination, delivery method, shipping or freight cost, estimated ship window, required signature and any installation work. If a checkout does not show an applicable detail, contact us before paying.
Parcel Orders
- Available methods and cost depend on the item and destination.
- Tracking is provided after the carrier accepts the shipment.
- A delivery estimate is not a guaranteed arrival date unless your written order says it is.
Freight Orders
Enclosures, screens, simulator packages and other oversized components may arrive on a pallet. The written order should state whether delivery is curbside, liftgate, inside delivery or another service level.
- Confirm access for the truck, pallet dimensions, unloading help and appointment requirements before dispatch.
- Inspect visible packaging damage before signing when possible. Add a note to the delivery receipt and take photos.
- Keep the packaging and contact business@golfjoy.com within 72 hours of delivery if anything is damaged or missing, so the carrier claim can be filed in time.
Installed Projects
Installation is separate from carrier delivery unless the written proposal includes it. A proposal for an installed room should identify site requirements, delivery coordination, installation scope, scheduling responsibilities and the point of handoff.
Changes and Questions
Stock, carrier capacity, weather and site readiness can change a schedule. If timing is important, ask for the current written estimate before payment. For an existing order, email business@golfjoy.com with your order number.
Questions about a specific situation? Email business@golfjoy.com. Our Irvine support team will follow up.
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Confirm Delivery Details for Your Address.
Tell us where you are and what you're considering. Your quote or checkout states the delivery method, cost and current timeline for your order.
Delivery, return, warranty and financing terms are confirmed before payment. Shipping · Returns · Warranty · Purchase Terms