Support Center

Support for Every GOLFJOY Setup.

Find manuals, software downloads, setup guides, and connection help in one place.

Support Resource

Access GOLFJOY product manuals, troubleshooting guides, software downloads, mobile apps, setup tools, and simulator integration resources in one place.

Troubleshooting guides

Find help for connection, calibration, network setup, data accuracy, and simulator software issues.

Frequently asked questions

Find quick answers to the most common GOLFJOY setup, software, and connection questions. For more topics, view the full FAQ.

See all FAQ
Do you ship overseas?

Yes, we ship all over the world! Customers in the United States, Canada, and Europe can place orders directly through our respective US, CA, and EU online stores. For all other regions, please feel free to contact us directly for offline support and ordering.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Can I return my launch monitor & golf simualtor?

30-Day Return Guarantee. If you wish to return your GOLFJOY launch monitor within the first 30 days, please contact customer support. For details and requirements, please see our Return Policy.

What tracking technology does GOLFJOY use—radar or high-speed cameras?

All GOLFJOY launch monitors use high-speed camera–based tracking technology.Compared to radar systems, high-speed cameras offer greater accuracy in indoor environments, as they do not require long ball flight distances and are less affected by limited space or signal interference. This allows for more reliable data capture in simulator rooms and practice studios.For outdoor use, GOLFJOY portable launch monitors include a dedicated outdoor mode designed to optimize data capture and minimize measurement errors under varying environmental conditions.

How many GOLFJOY launch monitor Comprehensive Data Capture?

GOLFJOY launch monitors capture a full range of ball, club, and shot trajectory data, with support for up to 42 metrics depending on the model and configuration. This gives golfers, coaches, and simulator users the data they need for more accurate practice and performance analysis.

Updates & Notices

Find the latest software releases, firmware updates, product notices, and feature announcements for your GOLFJOY system.

Software
GOLFJOY and GSPro Announce Partnership for Native Integration New first-party integration will allow GOLFJOY launch monitors to work within the GSPro framework without the need for a special adapter, creating a faster and more seamless user experience.
Details
Software
GOLFJOY Software V2.2.9.0 is available
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Still Need Help?

Can’t find the manual, download, or setup guide you need? Send us a support request and our team will help you with the right resource or next step.

Email business@golfjoy.com
Hours Sun-Thu · 5:00 PM-2:00 AM PST
Response We usually reply within 24 hours.
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